User support technicians

Alberta

The employment outlook will be Moderate for user support technicians (NOC 22221) in Alberta for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.Not many positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about user support technicians in Alberta: Approximately 9,700 people work in this occupation. User support technicians mainly work in the following sectors: Computer systems design services (NAICS 5415): 39%Information and cultural industries (NAICS 51): 6%Wholesale trade (NAICS 41): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 93% compared to 80% for all occupationsPart-time workers: 7% compared to 20% for all occupations73% of user support technicians work all year, while 27% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.6% of user support technicians are self-employed compared to an average of 15% for all occupations.The gender distribution of people in this occupation is: Men: 72% compared to 53% for all occupations Women: 28% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 10% for all occupations high school diploma or equivalent: 20% compared to 28% for all occupations apprenticeship or trades certificate or diploma: 8% compared to 13% for all occupations college certificate or diploma or university certificate below bachelor's: 33% compared to 19% for all occupations bachelor's degree: 28% compared to 21% for all occupations university certificate, degree or diploma above bachelor level: 8% compared to 9% for all occupations

Saskatchewan

The employment outlook will be Moderate for user support technicians (NOC 22221) in Saskatchewan for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.Not many positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Significant growth in the province’s tech sector in the recent five years, and especially, rapidly growing innovative technology in mining, energy and agriculture will support this occupation.Growing usage of cloud computing by Canadian businesses, which offers a cluster of online information technology services, is expected to impact the demand for in-house and service-provider support technicians.Digital changes occurring in many business operations.The growing share of households owning electronic devices may lead to opportunities to provide technical support.Here are some key facts about user support technicians in Saskatchewan: Approximately 2,300 people work in this occupation. User support technicians mainly work in the following sectors: Computer systems design services (NAICS 5415): 27%Information and cultural industries (NAICS 51): 13%Universities (NAICS 6113): 8%Wholesale trade (NAICS 41): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 91% compared to 81% for all occupationsPart-time workers: 9% compared to 19% for all occupations69% of user support technicians work all year, while 31% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.Less than 5% of user support technicians are self-employed compared to an average of 16% for all occupations.The gender distribution of people in this occupation is: Men: 74% compared to 53% for all occupations Women: 26% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 23% compared to 33% for all occupations apprenticeship or trades certificate or diploma: 9% compared to 15% for all occupations college certificate or diploma or university certificate below bachelor's: 36% compared to 17% for all occupations bachelor's degree: 23% compared to 18% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

Manitoba

The employment outlook will be Moderate for user support technicians (NOC 22221) in Manitoba for the 2025-2027 period.The following factors contributed to this outlook:Employment decline will lead to the loss of a few positions.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.High employee turnover in this occupation could lead to additional employment opportunities.This occupation generally works in call centres as customer service representatives.Key trends for this occupation include artificial intelligence (AI) chatbots that may ease demand for this occupation by allowing customers to self-troubleshoot common issues.This occupation will continue to play an important role in providing support for complex situations.Jobs are concentrated in the Winnipeg region.Here are some key facts about user support technicians in Manitoba: Approximately 3,950 people work in this occupation. User support technicians mainly work in the following sectors: Computer systems design services (NAICS 5415): 20%Management and administrative services (NAICS 55, 56): 13%Computer, electronic and electrical product manufacturing (NAICS 334-335): 13%Information and cultural industries (NAICS 51): 12%Insurance Carriers and related activities (NAICS 524, 526): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 90% compared to 81% for all occupationsPart-time workers: 10% compared to 19% for all occupations73% of user support technicians work all year, while 27% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 43 weeks for all occupations.Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.The gender distribution of people in this occupation is: Men: 70% compared to 53% for all occupations Women: 30% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 12% for all occupations high school diploma or equivalent: 24% compared to 31% for all occupations apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 32% compared to 17% for all occupations bachelor's degree: 28% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: 7% compared to 8% for all occupations