NOC 12104 · TEER Level 2

Government benefits services officers

Government benefits services officers administer and enforce laws and regulations related to employment insurance and other government benefit services.

Also known as:appeal officerbenefits officer - government servicesbusiness expertise consultant - government servicescitizen services officer (CSO) - government servicescollection agent - government servicesemployment insurance agentAir Pollution Compliance InspectorCertified Driver Examiner (CDE)Certified Driver License Test AdministratorCompliance Administrator (Compliance Admin)Compliance AnalystCompliance ConsultantCompliance CoordinatorCompliance Examiner
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Moderate

Market Demand

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TEER 2

Skill Level

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NL, PE, NS

Top Provinces

What They Do

  • Determine the eligibility of persons applying for government benefits such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS)
  • Ascertain the facts on such issues as reasons for loss of employment and availability for work
  • Monitor the payments of benefits and investigate claimants when there appears to be fraud or abuse.

Qualifications

  • checkA bachelor's degree or college diploma is usually required.
  • checkSeveral years of related administrative or regulatory experience may be required.
  • checkCompletion of specialized government training is required.

Market Outlook by Province

NL

Newfoundland and Labrador

The employment outlook will be Moderate for employment insurance and revenue officers (NOC 12104) in Newfoundland and Labrador for the 2025-2027 period.The following factors contributed to this outlook:Employment decline will lead to the loss of some positions.A moderate number of positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about employment insurance and revenue officers in Newfoundland and Labrador: Approximately 3,000 people work in this occupation. Employment insurance and revenue officers mainly work in the following sectors: Federal government public administration (NAICS 911): more than 95% 70% of employment insurance and revenue officers work all year, while 30% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 40 weeks for all occupations.The gender distribution of people in this occupation is: Men: 28% compared to 51% for all occupations Women: 71% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 16% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 8% compared to 17% for all occupations college certificate or diploma or university certificate below bachelor's: 35% compared to 23% for all occupations bachelor's degree: 34% compared to 14% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

Moderate

Outlook

PE

Prince Edward Island

The employment outlook will be Moderate for employment insurance and revenue officers (NOC 12104) in Prince Edward Island for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.A moderate number of positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about employment insurance and revenue officers in Prince Edward Island: Approximately 1,650 people work in this occupation. Employment insurance and revenue officers mainly work in the following sectors: Federal government public administration (NAICS 911): more than 95% 78% of employment insurance and revenue officers work all year, while 22% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 41 weeks for all occupations.The gender distribution of people in this occupation is: Men: 27% compared to 51% for all occupations Women: 73% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 20% compared to 28% for all occupations apprenticeship or trades certificate or diploma: 7% compared to 11% for all occupations college certificate or diploma or university certificate below bachelor's: 40% compared to 25% for all occupations bachelor's degree: 28% compared to 17% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

Moderate

Outlook

NS

Nova Scotia

The employment outlook will be Moderate for employment insurance and revenue officers (NOC 12104) in Nova Scotia for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about employment insurance and revenue officers in Nova Scotia: Approximately 1,700 people work in this occupation. Employment insurance and revenue officers mainly work in the following sectors: Federal government public administration (NAICS 911): 93% 83% of employment insurance and revenue officers work all year, while 17% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 35% compared to 51% for all occupations Women: 65% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 10% for all occupations high school diploma or equivalent: 18% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 28% compared to 22% for all occupations bachelor's degree: 37% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 10% for all occupations

Moderate

Outlook

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Immigration Pathways

TEER 2 occupations require college education or apprenticeship training and qualify for Express Entry under the Federal Skilled Worker Program.

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Express Entry (FSW)

check_circleEligible for this TEER level
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Canadian Experience Class

infoMay require additional criteria
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Provincial Nominee Programs

infoMay require additional criteria

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Top Companies Hiring

Organizations with the most NOC 12104 openings right now.

Definity

Definity

1 active role · Edmonton, AB

Canadian Ban

Canadian Bank Note Company

1 active role · Ottawa, ON

Hcmportal

Hcmportal

1 active role · Calgary, AB

BGIS

BGIS

1 active role

SciLeads

SciLeads

1 active role

AppDirect

AppDirect

1 active role · Montreal, QC

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