NOC 14404 · TEER Level 4

Dispatchers

Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.

Also known as:911 dispatcher911 operatorairline radio operatoralarm system dispatcheralarm system operatorambulance dispatcherAnswering Service Telephone OperatorCBX Operator (Computerized Branch Exchange Operator)Central Communications SpecialistCombination OperatorCommand and Control SpecialistCommunication Center OperatorCommunications CoordinatorCommunications Operator
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Moderate

Market Demand

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TEER 4

Skill Level

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NS, NB, SK

Top Provinces

What They Do

  • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
  • Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
  • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
  • Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
  • Monitor personnel workloads and locations
  • Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Qualifications

  • checkCompletion of secondary school is required.
  • checkPolice and emergency dispatchers and other radio operators usually require provincial radio operator's certificates.
  • checkPolice and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.

Market Outlook by Province

NS

Nova Scotia

The employment outlook will be Moderate for dispatchers (NOC 14404) in Nova Scotia for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.Several positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.High employee turnover in this occupation could lead to additional employment opportunities.There are frequent job openings for this occupation, particularly in Halifax due to its diverse industry base. Job opportunities may be for positions that are part-time or with long or variable hours of work (i.e. evening and weekends). In addition to trucking companies, opportunities related to 911 dispatch arise regularly through turnover in different parts of the province.Here are some key facts about dispatchers in Nova Scotia: Approximately 1,200 people work in this occupation. Dispatchers mainly work in the following sectors: Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 21%Transit and ground passenger transportation (NAICS 485): 18%Federal government public administration (NAICS 911): 10%Truck transportation (NAICS 484): 9%Other retail stores (NAICS 44-45, except 445): 7% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 93% compared to 82% for all occupationsPart-time workers: 7% compared to 18% for all occupations70% of dispatchers work all year, while 30% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 35% compared to 51% for all occupations Women: 65% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 6% compared to 10% for all occupations high school diploma or equivalent: 42% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 12% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 21% compared to 22% for all occupations bachelor's degree: 18% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

Moderate

Outlook

NB

New Brunswick

The employment outlook will be Moderate for dispatchers (NOC 14404) in New Brunswick for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about dispatchers in New Brunswick: Approximately 950 people work in this occupation. Dispatchers mainly work in the following sectors: Truck transportation (NAICS 484): 26%Scenic and sightseeing transportation and support activities for transportation (NAICS 487-488): 9%Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 9%Other management and administrative services (NAICS 55, 56 except 5614): 8%Federal government public administration (NAICS 911): 7% 76% of dispatchers work all year, while 24% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.Less than 5% of dispatchers are self-employed compared to an average of 10% for all occupations.The gender distribution of people in this occupation is: Men: 46% compared to 52% for all occupations Women: 54% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 6% compared to 11% for all occupations high school diploma or equivalent: 35% compared to 30% for all occupations apprenticeship or trades certificate or diploma: 11% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 33% compared to 23% for all occupations bachelor's degree: 14% compared to 16% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Moderate

Outlook

SK

Saskatchewan

The employment outlook will be Moderate for dispatchers (NOC 14404) in Saskatchewan for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.A moderate number of positions will become available due to retirements.Recent government investment towards safer communities and expansion of municipal emergency services like the police, fire and ambulance should support steady job gains for this occupation.Increased demand for emergency services due to more frequent occurrences of extreme weather conditions and natural disasters should sustain demand for this occupation. Experience with dispatch management software, switchboards, and Global Positioning Systems (GPS) is an asset.Increased use of computerized and app-based dispatch systems may temper overall work and change some job functions in this occupation.Here are some key facts about dispatchers in Saskatchewan: Approximately 1,200 people work in this occupation. Dispatchers mainly work in the following sectors: Truck transportation (NAICS 484): 20%Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 19%Other transportation and warehousing (NAICS 482-483, 486, 487, 493): 8%Ambulatory health care services (NAICS 621): 7%Transit and ground passenger transportation (NAICS 485): 5% 70% of dispatchers work all year, while 30% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 43 weeks for all occupations.7% of dispatchers are self-employed compared to an average of 16% for all occupations.The gender distribution of people in this occupation is: Men: 34% compared to 53% for all occupations Women: 66% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 9% compared to 11% for all occupations high school diploma or equivalent: 50% compared to 33% for all occupations apprenticeship or trades certificate or diploma: 19% compared to 15% for all occupations college certificate or diploma or university certificate below bachelor's: 15% compared to 17% for all occupations bachelor's degree: 7% compared to 18% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Moderate

Outlook

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Immigration Pathways

TEER 4 occupations typically require a high school diploma and on-the-job training. Not eligible for Express Entry but may qualify through provincial programs.

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Provincial Nominee Programs

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Atlantic Immigration Program

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Rural & Northern Immigration Pilot

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Top Companies Hiring

Organizations with the most NOC 14404 openings right now.

FortisBC

FortisBC

2 active roles · Burnaby, BC

GardaWorld

GardaWorld

2 active roles · Burnaby, BC · Toronto, ON

Government o

Government of Alberta | Alberta.ca

2 active roles · Edmonton, AB

LAZ Parking

LAZ Parking

2 active roles · Edmonton, AB

Keolis North

Keolis North America

1 active role · Comox, BC

SAP Business

SAP Business Technology Platform | SAP

1 active role · Acheson, AB

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Core Competencies

Coordinating

to allocate resources efficiently so responses are timely and all parties involved, such as personnel and vehicles, are working in concert

Monitoring

to continuously observe and assess real-time information, such as vehicles and personnel statuses, to respond to changing conditions, identify issues and provide updates

Selective Attention

to concentrate on urgent messages or critical information without being overwhelmed by less important details, ensuring effective and timely responses

Speech Recognition

to accurately understand and interpret verbal information from callers, drivers and emergency personnel

Attention to Detail

to ensure all information, such as locations, vehicle statuses and instructions, is recorded and communicated accurately

Knowledge in Logistics

to better allocate vehicles and personnel based on current needs and priorities

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