Customer services representatives - financial institutions

Nova Scotia

The employment outlook will be Moderate for customer services representatives - financial institutions (NOC 64400) in Nova Scotia for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.A moderate number of positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about customer services representatives - financial institutions in Nova Scotia: Approximately 2,000 people work in this occupation. Customer services representatives - financial institutions mainly work in the following sectors: Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 93% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 75% compared to 82% for all occupationsPart-time workers: 25% compared to 18% for all occupations71% of customer services representatives - financial institutions work all year, while 28% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.Less than 5% of customer services representatives - financial institutions are self-employed compared to an average of 11% for all occupations.The gender distribution of people in this occupation is: Men: 28% compared to 51% for all occupations Women: 71% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 10% for all occupations high school diploma or equivalent: 35% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 22% compared to 22% for all occupations bachelor's degree: 28% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 10% for all occupations

Newfoundland and Labrador

The employment outlook will be Moderate for customer services representatives - financial institutions (NOC 64400) in Newfoundland and Labrador for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Rising automation in customer services are expected to slightly reduce employment of the forecast period. Some of the services normally provided by customer service representatives have shifted from in-person assistance at the local branch to automated tellers, telephones, and web-based services. In addition, some financial institutions are closing branches in some rural areas of the province as the shift to self-service banking continues. Previous experience in sales would be an asset in this occupation, and strong computer skills may be required. Employees may also be required to work at various locations, and on shifts, including evenings and weekends, therefore a candidate's job prospects should improve with their willingness to be flexible. Most opportunities in this occupation will be from openings created by retirements.Here are some key facts about customer services representatives - financial institutions in Newfoundland and Labrador: Approximately 600 people work in this occupation. Customer services representatives - financial institutions mainly work in the following sectors: Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 92%Federal government public administration (NAICS 911): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 71% compared to 83% for all occupationsPart-time workers: 28% compared to 17% for all occupations65% of customer services representatives - financial institutions work all year, while 35% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 40 weeks for all occupations.The gender distribution of people in this occupation is: Men: 18% compared to 51% for all occupations Women: 82% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 30% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 17% compared to 17% for all occupations college certificate or diploma or university certificate below bachelor's: 34% compared to 23% for all occupations bachelor's degree: 17% compared to 14% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

New Brunswick

The employment outlook will be Moderate for customer services representatives - financial institutions (NOC 64400) in New Brunswick for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.Not many positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Due to the growing adoption of mobile banking and other technologies, fewer and fewer transactions are being carried out with physical cash and automation is becoming more prevalent. As such, job responsibilities are shifting away from traditional tasks like the handling of deposits and becoming more sales oriented.Applicants with a bachelor's degree will have better job prospects. As will individuals with customer service experience along with strong communication, problem solving, and multi-tasking skills. Financial accreditations like Investment Funds in Canada (IFIC) and the Canadian Securities Course (CSC) are beneficial to career progression.Here are some key facts about customer services representatives - financial institutions in New Brunswick: Approximately 1,750 people work in this occupation. Customer services representatives - financial institutions mainly work in the following sectors: Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 95% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 83% compared to 84% for all occupationsPart-time workers: 17% compared to 16% for all occupations74% of customer services representatives - financial institutions work all year, while 26% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 22% compared to 52% for all occupations Women: 78% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 35% compared to 30% for all occupations apprenticeship or trades certificate or diploma: 7% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 30% compared to 23% for all occupations bachelor's degree: 20% compared to 16% for all occupations university certificate, degree or diploma above bachelor level: 7% compared to 7% for all occupations