NOC 64401 · TEER Level 4

Postal services representatives

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms.

Also known as:bus parcel express clerkcounter clerk - mail and postal servicesdelivery services clerkexpress mail service clerklost postal package search clerkmail clerkScalerAnnuitant HCA (Annuitant Holiday Clerk Assistant)Bulk ClerkBulk Mail ClerkBulk Mail TechnicianBusiness Mail Entry ClerkCity CarrierCity Carrier Assistant (CCA)
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Good

Market Demand

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TEER 4

Skill Level

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NB, MB, SK

Top Provinces

What They Do

  • Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers
  • Sell stamps, prepaid mail and courier envelopes and money orders
  • Route mail to the proper delivery stream
  • Sign or obtain signatures from recipients for registered or special delivery mail and keep records
  • Answer inquiries and complete forms regarding change of address, theft or loss of mail
  • Record and balance daily transactions.

Qualifications

  • checkCompletion of secondary school and some college office administration courses may be required.
  • checkOn-the-job training is required.
  • checkPhysical fitness may be required for some occupations in this unit group.

Market Outlook by Province

NB

New Brunswick

The employment outlook will be Good for postal services representatives (NOC 64401) in New Brunswick for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.Several positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about postal services representatives in New Brunswick: Approximately 250 people worked in this occupation in May 2021. Postal services representatives mainly work in the following sectors: Postal service, couriers and messengers (NAICS 491, 492): 85%Federal government public administration (NAICS 911): 6% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 75% compared to 84% for all occupationsPart-time workers: 25% compared to 16% for all occupations68% of postal services representatives work all year, while 32% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 18% compared to 52% for all occupations Women: 82% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 44% compared to 30% for all occupations apprenticeship or trades certificate or diploma: 15% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 28% compared to 23% for all occupations bachelor's degree: 6% compared to 16% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Good

Outlook

MB

Manitoba

The employment outlook will be Good for postal services representatives (NOC 64401) in Manitoba for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.Several positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about postal services representatives in Manitoba: Approximately 300 people worked in this occupation in May 2021. Postal services representatives mainly work in the following sectors: Postal service, couriers and messengers (NAICS 491, 492): 63%Provincial and territorial public administration (NAICS 912): 9%Federal government public administration (NAICS 911): 8%Insurance Carriers and related activities (NAICS 524, 526): 7%Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 68% compared to 81% for all occupationsPart-time workers: 32% compared to 19% for all occupations69% of postal services representatives work all year, while 31% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.The gender distribution of people in this occupation is: Men: 46% compared to 53% for all occupations Women: 54% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: n/a high school diploma or equivalent: 52% compared to 31% for all occupations apprenticeship or trades certificate or diploma: n/a college certificate or diploma or university certificate below bachelor's: n/a bachelor's degree: n/a university certificate, degree or diploma above bachelor level: n/a

Good

Outlook

SK

Saskatchewan

The employment outlook will be Good for postal services representatives (NOC 64401) in Saskatchewan for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.Several positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Postal traffic into the U.S. is expected to decrease due to the U.S. decision to end a tariff exemption for low-cost imports (de minimis exemption) in August 2025. Negotiations between Canada Post and its workers have been ongoing since late 2024. The 2024 strike and on-going work action has impacted businesses that rely on post and the crown corporation’s finances as businesses move to other delivery options.The growing e-commerce market and competitive parcel delivery market will increase the need for the sorting of parcels and packages.This occupation has low requirements for entry therefore turnover may also be a key source of employment opportunities.Here are some key facts about postal services representatives in Saskatchewan: Approximately 600 people work in this occupation. Postal services representatives mainly work in the following sectors: Postal service, couriers and messengers (NAICS 491, 492): 83%Insurance Carriers and related activities (NAICS 524, 526): 6%Other retail stores (NAICS 44-45, except 445): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 62% compared to 81% for all occupationsPart-time workers: 38% compared to 19% for all occupations74% of postal services representatives work all year, while 26% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.6% of postal services representatives are self-employed compared to an average of 16% for all occupations.The gender distribution of people in this occupation is: Men: 23% compared to 53% for all occupations Women: 77% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 17% compared to 11% for all occupations high school diploma or equivalent: 59% compared to 33% for all occupations apprenticeship or trades certificate or diploma: 7% compared to 15% for all occupations college certificate or diploma or university certificate below bachelor's: 13% compared to 17% for all occupations bachelor's degree: less than 5% compared to 18% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Good

Outlook

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Immigration Pathways

TEER 4 occupations typically require a high school diploma and on-the-job training. Not eligible for Express Entry but may qualify through provincial programs.

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Provincial Nominee Programs

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Atlantic Immigration Program

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Rural & Northern Immigration Pilot

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Top Companies Hiring

Organizations with the most NOC 64401 openings right now.

Canada Post

Canada Post

6 active roles · Marieville, QC · Westlock, AB

City of Merr

City of Merritt

2 active roles · Merritt, BC

Ricoh

Ricoh

2 active roles · Toronto, ON · Edmonton, AB

Shoppers Dru

Shoppers Drug Mart

1 active role · Cambridge, ON

Good Health

Good Health Pharmacy

1 active role · Chemainus, BC

London Drugs

London Drugs Limited

1 active role · Surrey, BC

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Core Competencies

Oral Communication: Active Listening

to gather and interpret information about customer requests or problems to improve service quality and build positive relationships with customers

Time Management

to prioritize processing mail, assisting customers, managing inventory and performing administrative duties according to deadlines

Trunk Strength

to lift, carry and move heavy packages or mail items while working at counters or in mail rooms

Stamina

to work through long periods of standing or walking, interacting with customers and performing repetitive tasks, such as processing transactions and handling mail

Attention to Detail

to ensure transactions, such as mailing addresses and postage rates, are accurately processed to avoid mistakes that could lead to lost or delayed mail

Independence

to handle tasks with minimal supervision, such as processing transactions, managing inventory and responding to customer inquiries

Knowledge in Clerical

to maintain detailed and accurate records of transactions, mail handling and inventory management

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