Other customer and information services representatives

Northwest Territories

The employment outlook will be Good for other customer and information services representatives (NOC 64409) in Northwest Territories for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to several new positions.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.This occupation is employed at private and public establishments including retail, utilities, telecommunications, insurance, and other establishments.Changes in technology, including the availability of online services, artificial intelligence, and the automation of back-office processes, may slow down job growth and change some job roles.Here are some key facts about other customer and information services representatives in Northwest Territories: Approximately 100 people worked in this occupation in May 2021. Other customer and information services representatives mainly work in the following sectors: Public Administration and Defence (NAICS 91): 33%Wholesale and Retail Trade (NAICS 41, 44-45): 30%Tourism & Culture (NAICS 51, 71-72): 16%Transportation and warehousing (NAICS 48-49): 7% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 86% compared to 88% for all occupationsPart-time workers: 14% compared to 12% for all occupations62% of other customer and information services representatives work all year, while 38% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 44 weeks for all occupations.The gender distribution of people in this occupation is: Men: 41% compared to 52% for all occupations Women: 59% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 8% compared to 17% for all occupations high school diploma or equivalent: 52% compared to 26% for all occupations apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 16% compared to 18% for all occupations bachelor's degree: 8% compared to 17% for all occupations university certificate, degree or diploma above bachelor level: 8% compared to 9% for all occupations

Saskatchewan

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Saskatchewan for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.A moderate number of positions will become available due to retirements.Rising public expectations of rapid and efficient service, and an aging workforce will both support employment opportunities for this occupation.Applicants with strong communication, customer service experience, conflict resolution skills, and who possess knowledge of a second language, will have better prospects.Technological advancements such as automated telephone systems and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation. Here are some key facts about other customer and information services representatives in Saskatchewan: Approximately 3,800 people work in this occupation. Other customer and information services representatives mainly work in the following sectors: Other retail stores (NAICS 44-45, except 445): 20%Wholesale trade (NAICS 41): 14%Insurance Carriers and related activities (NAICS 524, 526): 8%Information and cultural industries (NAICS 51): 6%Management and administrative services (NAICS 55, 56): 6% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 83% compared to 81% for all occupationsPart-time workers: 17% compared to 19% for all occupations63% of other customer and information services representatives work all year, while 37% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 43 weeks for all occupations.Less than 5% of other customer and information services representatives are self-employed compared to an average of 16% for all occupations.The gender distribution of people in this occupation is: Men: 36% compared to 53% for all occupations Women: 64% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 6% compared to 11% for all occupations high school diploma or equivalent: 43% compared to 33% for all occupations apprenticeship or trades certificate or diploma: 12% compared to 15% for all occupations college certificate or diploma or university certificate below bachelor's: 16% compared to 17% for all occupations bachelor's degree: 18% compared to 18% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

Alberta

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Alberta for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.A moderate number of positions will become available due to retirements.There are several unemployed workers with recent experience in this occupation.These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta’s economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton. Here are some key facts about other customer and information services representatives in Alberta: Approximately 20,000 people work in this occupation. Other customer and information services representatives mainly work in the following sectors: Other retail stores (NAICS 44-45, except 445): 18%Wholesale trade (NAICS 41): 12%Management and administrative services (NAICS 55, 56): 8%Information and cultural industries (NAICS 51): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 80% compared to 80% for all occupationsPart-time workers: 20% compared to 20% for all occupations59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.Less than 5% of other customer and information services representatives are self-employed compared to an average of 15% for all occupations.The gender distribution of people in this occupation is: Men: 34% compared to 53% for all occupations Women: 66% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 7% compared to 10% for all occupations high school diploma or equivalent: 40% compared to 28% for all occupations apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations college certificate or diploma or university certificate below bachelor's: 20% compared to 19% for all occupations bachelor's degree: 19% compared to 21% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 9% for all occupations