Collection clerks
Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements.
Good
Market Demand
TEER 4
Skill Level
SK, AB, BC
Top Provinces
What They Do
- Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
- Resolve collection issues by making payment arrangements by telephone or visit to debtor
- Recommend further action or discontinuation of service in cases where payment is not forthcoming
- Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
- Answer correspondence, prepare reports and maintain records and files related to collection work
- May work with on-line accounts and systems.
Qualifications
- checkCompletion of secondary school is required.
- checkA business college diploma may be required.
- checkA period of on-the-job training is often provided for collection clerks and collection officers.
- checkA collections licence issued by the province or territory of employment is usually required.
Market Outlook by Province
Saskatchewan
The employment outlook will be Good for collection clerks (NOC 14202) in Saskatchewan for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.Several positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about collection clerks in Saskatchewan: Approximately 150 people worked in this occupation in May 2021. Collection clerks mainly work in the following sectors: Information and cultural industries (NAICS 51): 22%Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 20%Real Estate and rental and leasing (NAICS 53): 11%Wholesale trade (NAICS 41): 7%Other retail stores (NAICS 44-45, except 445): 7% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 84% compared to 81% for all occupationsPart-time workers: 16% compared to 19% for all occupations84% of collection clerks work all year, while 16% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 43 weeks for all occupations.The gender distribution of people in this occupation is: Men: 17% compared to 53% for all occupations Women: 83% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 6% compared to 11% for all occupations high school diploma or equivalent: 64% compared to 33% for all occupations apprenticeship or trades certificate or diploma: 6% compared to 15% for all occupations college certificate or diploma or university certificate below bachelor's: 14% compared to 17% for all occupations bachelor's degree: 6% compared to 18% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations
Good
Outlook
Alberta
The employment outlook will be Moderate for collection clerks (NOC 14202) in Alberta for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.Several positions will become available due to retirements.There are several unemployed workers with recent experience in this occupation.Here are some key facts about collection clerks in Alberta: Approximately 850 people worked in this occupation in May 2021. Collection clerks mainly work in the following sectors: Management and administrative services (NAICS 55, 56): 19%Wholesale trade (NAICS 41): 15%Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 12%Provincial and territorial public administration (NAICS 912): 5% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 91% compared to 80% for all occupationsPart-time workers: 9% compared to 20% for all occupations71% of collection clerks work all year, while 28% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 42 weeks for all occupations.Less than 5% of collection clerks are self-employed compared to an average of 15% for all occupations.The gender distribution of people in this occupation is: Men: 16% compared to 53% for all occupations Women: 84% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 10% compared to 10% for all occupations high school diploma or equivalent: 39% compared to 28% for all occupations apprenticeship or trades certificate or diploma: 6% compared to 13% for all occupations college certificate or diploma or university certificate below bachelor's: 28% compared to 19% for all occupations bachelor's degree: 14% compared to 21% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations
Moderate
Outlook
British Columbia
The employment outlook will be Moderate for collection clerks (NOC 14202) in British Columbia for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.Several positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about collection clerks in British Columbia: Approximately 1,150 people worked in this occupation in May 2021. Collection clerks mainly work in the following sectors: Management and administrative services (NAICS 55, 56): 22%Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 15%Wholesale trade (NAICS 41): 11%Provincial and territorial public administration (NAICS 912): 7% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 90% compared to 78% for all occupationsPart-time workers: 10% compared to 22% for all occupations78% of collection clerks work all year, while 22% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.Less than 5% of collection clerks are self-employed compared to an average of 17% for all occupations.The gender distribution of people in this occupation is: Men: 24% compared to 52% for all occupations Women: 76% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 6% compared to 8% for all occupations high school diploma or equivalent: 41% compared to 28% for all occupations apprenticeship or trades certificate or diploma: 15% compared to 13% for all occupations college certificate or diploma or university certificate below bachelor's: 18% compared to 17% for all occupations bachelor's degree: 14% compared to 22% for all occupations university certificate, degree or diploma above bachelor level: 6% compared to 12% for all occupations
Moderate
Outlook
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Immigration Pathways
TEER 4 occupations typically require a high school diploma and on-the-job training. Not eligible for Express Entry but may qualify through provincial programs.
Provincial Nominee Programs
Atlantic Immigration Program
Rural & Northern Immigration Pilot
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Top Companies Hiring
Organizations with the most NOC 14202 openings right now.
NorthLake Financial Corp
2 active roles · Barrie, ON
Transworld Systems
2 active roles · Toronto, ON
John Brooks Company Limited
1 active role · Mississauga, ON
Nuovo Artistic Studios
1 active role · Montreal, QC
Linde Canada Inc.
1 active role · Brampton, ON
City of Kitchener
1 active role · Kitchener, ON
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Search Collection clerksarrow_forwardCore Competencies
Negotiating and Persuading
to negotiate payment terms and persuade debtors to make payments or enter into payment plans
Social Perceptiveness
to better understand debtor concerns and motivations, tailor their approach to different individuals and manage interactions in a way that is more likely to result in successful collections
Verbal Ability
to effectively communicate with debtors, clearly explaining the terms of the debt, addressing concerns and providing information about payment options
Pattern Identification and Perceptual Speed
to quickly recognize trends or patterns in debt collection data, such as common reasons for overdue payments or frequent issues with specific accounts
Attention to Detail
to accurately track payments, update account records and ensure all details of agreements and communications are properly documented
Knowledge in Client Service
to help manage interactions with debtors in a professional and empathetic manner, providing a positive experience even in difficult situations
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