NOC 64312 · TEER Level 4

Airline passenger, baggage and ticket agents

Airline passenger, baggage and ticket agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and provide related customer services to assist airline passengers.

Also known as:airline baggage agentairline customer service representativeairline passenger agentairline ticket agentbaggage agent - airlineclient service representative - airlineAircraft AgentAircraft Cabin AgentAirline AgentAirline Reservation AgentAirline ReservationistAirline Station AgentAirline Ticket AgentAirport Agent
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Good

Market Demand

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TEER 4

Skill Level

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NT, AB, NS

Top Provinces

What They Do

  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes
  • Trace lost, delayed or misdirected baggage for customers.

Qualifications

  • checkCompletion of secondary school is usually required.
  • checkSeveral weeks of on-the-job and classroom training are provided for all occupations in this unit group.
  • checkAirline station agents usually require experience as a ticket, baggage or cargo agent.

Market Outlook by Province

NT

Northwest Territories

The employment outlook will be Good for airline ticket and service agents (NOC 64312) in Northwest Territories for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.Several positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about airline ticket and service agents in Northwest Territories: Approximately 50 people worked in this occupation in May 2021. Airline ticket and service agents mainly work in the following sectors: Transportation and warehousing (NAICS 48-49): more than 95% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 50% compared to 88% for all occupationsPart-time workers: 50% compared to 12% for all occupations50% of airline ticket and service agents work all year, while 50% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 40 weeks compared to 44 weeks for all occupations.The gender distribution of people in this occupation is: Men: 21% compared to 52% for all occupations Women: 79% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 12% compared to 17% for all occupations high school diploma or equivalent: 28% compared to 26% for all occupations apprenticeship or trades certificate or diploma: 24% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 12% compared to 18% for all occupations bachelor's degree: 24% compared to 17% for all occupations university certificate, degree or diploma above bachelor level: n/a

Good

Outlook

AB

Alberta

The employment outlook will be Moderate for airline ticket and service agents (NOC 64312) in Alberta for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.Not many positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about airline ticket and service agents in Alberta: Approximately 2,800 people work in this occupation. Airline ticket and service agents mainly work in the following sectors: Air transportation (NAICS 481): 86%Other transportation and warehousing (NAICS 482-483, 486, 487, 493): 6% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 68% compared to 80% for all occupationsPart-time workers: 32% compared to 20% for all occupations44% of airline ticket and service agents work all year, while 56% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 35 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 28% compared to 53% for all occupations Women: 72% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 10% for all occupations high school diploma or equivalent: 40% compared to 28% for all occupations apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations college certificate or diploma or university certificate below bachelor's: 28% compared to 19% for all occupations bachelor's degree: 17% compared to 21% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations

Moderate

Outlook

NS

Nova Scotia

The employment outlook will be Moderate for airline ticket and service agents (NOC 64312) in Nova Scotia for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.Not many positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about airline ticket and service agents in Nova Scotia: Approximately 250 people worked in this occupation in May 2021. Airline ticket and service agents mainly work in the following sectors: Air transportation (NAICS 481): 86%Support activities for transportation (NAICS 488): 9% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 80% compared to 82% for all occupationsPart-time workers: 20% compared to 18% for all occupations46% of airline ticket and service agents work all year, while 54% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 36 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 42% compared to 51% for all occupations Women: 57% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 10% for all occupations high school diploma or equivalent: 50% compared to 27% for all occupations apprenticeship or trades certificate or diploma: less than 5% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 19% compared to 22% for all occupations bachelor's degree: 24% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

Moderate

Outlook

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Immigration Pathways

TEER 4 occupations typically require a high school diploma and on-the-job training. Not eligible for Express Entry but may qualify through provincial programs.

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Provincial Nominee Programs

infoMay require additional criteria
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Atlantic Immigration Program

infoMay require additional criteria
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Rural & Northern Immigration Pilot

infoMay require additional criteria

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Top Companies Hiring

Organizations with the most NOC 64312 openings right now.

Pasco

Pasco

6 active roles · Comox, BC · Sidney, BC

Perimeteravi

Perimeteravi

5 active roles · Thompson, MB · Winnipeg, MB

Perimeter Av

Perimeter Aviation

5 active roles · Saint Theresa Point, MB · Winnipeg, MB

Canadian Nor

Canadian North

5 active roles · Yellowknife, NT · Kimmirut, NU

Menzies Avia

Menzies Aviation

3 active roles · Dorval, QC · Calgary, AB

Executive Av

Executive Aviation

3 active roles · Prince George, BC · North Bay, ON

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