NOC 64314 · TEER Level 4

Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services.

Also known as:day clerk - hotelfront desk agentfront desk hotel clerkfront office hotel clerkguest service agentguest service representative - hotelActivities ConciergeChef ConciergeClub ConciergeConciergeConcierge Security OfficerConference ConciergeEvent ConciergeFront Desk Agent
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Good

Market Demand

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TEER 4

Skill Level

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ON, PE, NS

Top Provinces

What They Do

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Qualifications

  • checkGuest services representative trade certification is available, but voluntary, in Saskatchewan.
  • checkCompletion of secondary school or equivalent is usually required.
  • checkCompletion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.

Market Outlook by Province

ON

Ontario

The employment outlook will be Good for hotel front desk clerks (NOC 64314) in Ontario for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to several new positions.A moderate number of positions will become available due to retirements.Here are some key facts about hotel front desk clerks in Ontario: Approximately 5,400 people work in this occupation. Hotel front desk clerks mainly work in the following sectors: Accommodation services (NAICS 721): more than 95% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 73% compared to 81% for all occupationsPart-time workers: 27% compared to 19% for all occupations37% of hotel front desk clerks work all year, while 63% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 33 weeks compared to 43 weeks for all occupations.Less than 5% of hotel front desk clerks are self-employed compared to an average of 15% for all occupations.The gender distribution of people in this occupation is: Men: 39% compared to 52% for all occupations Women: 61% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 7% compared to 9% for all occupations high school diploma or equivalent: 36% compared to 25% for all occupations apprenticeship or trades certificate or diploma: less than 5% compared to 8% for all occupations college certificate or diploma or university certificate below bachelor's: 28% compared to 22% for all occupations bachelor's degree: 20% compared to 24% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 13% for all occupations

Good

Outlook

PE

Prince Edward Island

The employment outlook will be Moderate for hotel front desk clerks (NOC 64314) in Prince Edward Island for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.High employee turnover in this occupation could lead to additional employment opportunities.Due to the seasonal nature of this occupation, employment opportunities tend to be more favourable during the summer months.There were considerable gains in tourist traffic in 2025 as well as another strong cruise ship season which generated significant economic spin-offs in the sector. Looking forward, the Island’s tourism sector is expected to maintain its momentum thanks in part to a new five-year growth strategy introduced in 2024. The plan aims to expand tourism activity in the province and generate more visitor traffic during the shoulder and winter seasons. This in turn should contribute to improved job prospects over the forecast period.There are few barriers to entry in this occupation, and as a result, many workers may enter this job on a temporary basis while searching for alternate professions. Given the young age profile, staff turnover should be a major contributor to job openings. Hotel front desk clerks tend to be a seasonal position and recruitment normally occurs in the spring to prepare for the summer months when tourism often peaks.Hotel front desk clerks with industry experience and knowledge of computer reservation systems, basic bookkeeping and accounting may have improved employment prospects.Here are some key facts about hotel front desk clerks in Prince Edward Island: Approximately 200 people work in this occupation. Hotel front desk clerks mainly work in the following sectors: Accommodation services (NAICS 721): more than 95% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 79% compared to 84% for all occupationsPart-time workers: 21% compared to 16% for all occupations17% of hotel front desk clerks work all year, while 83% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 31 weeks compared to 41 weeks for all occupations.The gender distribution of people in this occupation is: Men: 42% compared to 51% for all occupations Women: 57% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 11% compared to 11% for all occupations high school diploma or equivalent: 47% compared to 28% for all occupations apprenticeship or trades certificate or diploma: n/a college certificate or diploma or university certificate below bachelor's: 28% compared to 25% for all occupations bachelor's degree: 11% compared to 17% for all occupations university certificate, degree or diploma above bachelor level: n/a

Moderate

Outlook

NS

Nova Scotia

The employment outlook will be Moderate for hotel front desk clerks (NOC 64314) in Nova Scotia for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.High employee turnover in this occupation could lead to additional employment opportunities.Due to the seasonal nature of this occupation, employment opportunities tend to be more favourable during the summer months.Here are some key facts about hotel front desk clerks in Nova Scotia: Approximately 600 people work in this occupation. Hotel front desk clerks mainly work in the following sectors: Accommodation services (NAICS 721): more than 95% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 72% compared to 82% for all occupationsPart-time workers: 28% compared to 18% for all occupations38% of hotel front desk clerks work all year, while 62% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 36 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 41% compared to 51% for all occupations Women: 59% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 10% for all occupations high school diploma or equivalent: 41% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 24% compared to 22% for all occupations bachelor's degree: 21% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

Moderate

Outlook

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Immigration Pathways

TEER 4 occupations typically require a high school diploma and on-the-job training. Not eligible for Express Entry but may qualify through provincial programs.

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Provincial Nominee Programs

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Atlantic Immigration Program

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Rural & Northern Immigration Pilot

infoMay require additional criteria

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Top Companies Hiring

Organizations with the most NOC 64314 openings right now.

Marriott Hot

Marriott Hotels & Resorts

16 active roles · Edmonton, AB · Calgary, AB

AccorHotel

AccorHotel

9 active roles · Victoria, BC · Banff, AB

Sunshine

Sunshine

9 active roles · Banff, AB

Northland Pr

Northland Properties

8 active roles · Calgary, AB · Quesnel, BC

Hotel Equiti

Hotel Equities

7 active roles · Canmore, AB · Vancouver, BC

Hoteliers

Hoteliers

6 active roles · West Kelowna, BC

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Core Competencies

Social Perceptiveness

to interact with guests from various social and cultural backgrounds, interpret verbal and non-verbal cues and address needs or concerns that may not be explicitly communicated

Persuading

to promote additional services or upgrades, such as better room options, special packages, or hotel amenities

Speech Clarity

to clearly provide information and respond to guests' comments

Speech Recognition

to interpret spoken requests for room reservations, changes, or cancellations, often over the phone or in person

Concern for Others and Social Orientation

to show concern to guests, empathize with the situation and offer solutions that prioritize guests' comfort and well-being

Knowledge in Client Service

to understand client service principles to meet and exceed guest expectations, ensuring a high level of satisfaction and fostering positive hotel experiences

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