NOC 12010 · TEER Level 2

Supervisors, general office and administrative support workers

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (14.10) and Survey, statistical and data entry occupations (14.11).

Also known as:administrative clerks supervisorAdministrative Managerattendance records supervisorclerical supervisorCommunity Program Coordinatorcontract clerks supervisorAccounting AdministratorAccounting Clerks SupervisorAccounting DirectorAccounting ManagerAccounting SupervisorAccounts Payable ManagerAccounts Payable SupervisorAccounts Receivable Manager
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Good

Market Demand

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TEER 2

Skill Level

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SK, NL, NB

Top Provinces

What They Do

  • Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and coordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Qualifications

  • checkCompletion of secondary school is required.
  • checkCompletion of college courses related to area supervised is usually required.
  • checkExperience in the occupation supervised is usually required.

Market Outlook by Province

SK

Saskatchewan

The employment outlook will be Good for supervisors, general office and administrative support workers (NOC 12010) in Saskatchewan for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.Several positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about supervisors, general office and administrative support workers in Saskatchewan: Approximately 750 people work in this occupation. Supervisors, general office and administrative support workers mainly work in the following sectors: Provincial and territorial public administration (NAICS 912): 17%Hospitals (NAICS 622): 17%Wholesale trade (NAICS 41): 7%Ambulatory health care services (NAICS 621): 6%Nursing and residential care facilities (NAICS 623): 6% 86% of supervisors, general office and administrative support workers work all year, while 14% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 43 weeks for all occupations.The gender distribution of people in this occupation is: Men: 31% compared to 53% for all occupations Women: 69% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 34% compared to 33% for all occupations apprenticeship or trades certificate or diploma: 14% compared to 15% for all occupations college certificate or diploma or university certificate below bachelor's: 32% compared to 17% for all occupations bachelor's degree: 11% compared to 18% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Good

Outlook

NL

Newfoundland and Labrador

The employment outlook will be Good for supervisors, general office and administrative support workers (NOC 12010) in Newfoundland and Labrador for the 2025-2027 period.The following factors contributed to this outlook:Employment is expected to remain relatively stable.Several positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.Here are some key facts about supervisors, general office and administrative support workers in Newfoundland and Labrador: Approximately 250 people worked in this occupation in May 2021. Supervisors, general office and administrative support workers mainly work in the following sectors: Management and administrative services (NAICS 55, 56): 13%Construction (NAICS 23): 12%Provincial and territorial public administration (NAICS 912): 10%Hospitals (NAICS 622): 9%Oil and gas extraction (NAICS 211): 7% 66% of supervisors, general office and administrative support workers work all year, while 34% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 40 weeks for all occupations.The gender distribution of people in this occupation is: Men: 51% compared to 51% for all occupations Women: 49% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 10% compared to 11% for all occupations high school diploma or equivalent: 10% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 8% compared to 17% for all occupations college certificate or diploma or university certificate below bachelor's: 52% compared to 23% for all occupations bachelor's degree: 10% compared to 14% for all occupations university certificate, degree or diploma above bachelor level: 8% compared to 7% for all occupations

Good

Outlook

NB

New Brunswick

The employment outlook will be Good for supervisors, general office and administrative support workers (NOC 12010) in New Brunswick for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.Several positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about supervisors, general office and administrative support workers in New Brunswick: Approximately 600 people work in this occupation. Supervisors, general office and administrative support workers mainly work in the following sectors: Federal government public administration (NAICS 911): 21%Hospitals (NAICS 622): 14%Provincial and territorial public administration (NAICS 912): 7%Ambulatory health care services (NAICS 621): 6%Paper manufacturing (NAICS 322): 6% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 91% compared to 84% for all occupationsPart-time workers: 9% compared to 16% for all occupations76% of supervisors, general office and administrative support workers work all year, while 24% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 44% compared to 52% for all occupations Women: 56% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 11% for all occupations high school diploma or equivalent: 30% compared to 30% for all occupations apprenticeship or trades certificate or diploma: 6% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 31% compared to 23% for all occupations bachelor's degree: 21% compared to 16% for all occupations university certificate, degree or diploma above bachelor level: 9% compared to 7% for all occupations

Good

Outlook

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Immigration Pathways

TEER 2 occupations require college education or apprenticeship training and qualify for Express Entry under the Federal Skilled Worker Program.

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Express Entry (FSW)

check_circleEligible for this TEER level
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Canadian Experience Class

infoMay require additional criteria
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Provincial Nominee Programs

infoMay require additional criteria

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Top Companies Hiring

Organizations with the most NOC 12010 openings right now.

Canada Life

Canada Life

5 active roles · Vancouver, BC · Calgary, AB

FLINT

FLINT

3 active roles · Calgary, AB · Fort McMurray, AB

Island Healt

Island Health

2 active roles · Victoria, BC

Gefportal

Gefportal

2 active roles · Edmonton, AB

Boart Longye

Boart Longyear

2 active roles · Haileybury, ON

Edmonton Pol

Edmonton Police Service

2 active roles · Edmonton, AB

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Core Competencies

Coordinating

to coordinate the work of clerks and activities with other units and departments

Monitoring

to identify errors or deviations in tasks such as data entry, record keeping and document preparation

Verbal Ability and Speech Clarity

to clearly communicate instructions, schedules and procedures to their team, to ensure all workers understand their tasks and can perform them correctly

Problem Identification and Deductive Reasoning

to plan strategically by anticipating potential problems and developing proactive measures to address them

Leadership

to provide guidance and direction to their team members and to inspire and motivate their team, fostering a positive work environment

Knowledge in Clerical

to understand administrative concepts, principles, methods and procedures for managing day-to-day operations effectively

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