NOC 62010 · TEER Level 2

Retail sales supervisors

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64.100), Cashiers (65.100), Store shelf stockers, clerks and order fillers (65.102) and Other sales related occupations (65.109).

Also known as:bakery supervisor - supermarketcage supervisor - casinocashier supervisor - retailchief canvasser - retailcustomer service supervisor - retaildelicatessen supervisor - food storeArt Gallery DirectorAuto Leasing ManagerAuto Parts ManagerAuto Rental SupervisorAutomobile Leasing SupervisorBakery ManagerBranch ManagerBranch Store Manager
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Very good

Market Demand

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TEER 2

Skill Level

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NT, NS, NB

Top Provinces

What They Do

  • Supervise and coordinate sales staff and cashiers
  • Assign sales workers to duties and prepare work schedules
  • Authorize payments and the return of merchandise
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Maintain specified inventory and order merchandise
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Hire and train or arrange for the training of new sales staff and monitor and report on performance
  • Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
  • May perform the same duties as workers supervised
  • May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Qualifications

  • checkCompletion of secondary school is usually required.
  • checkPrevious retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.

Market Outlook by Province

NT

Northwest Territories

The employment outlook will be Very good for retail sales supervisors (NOC 62010) in Northwest Territories for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to several new positions.A moderate number of positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Most job opportunities in this occupation are in the Yellowknife area.Employers in Yellowknife have struggled to fill retail vacancies in 2025.Retail sales are expected to increase moderately by 2.8% to 4.3% annually over the forecast period (Conference Board of Canada, 2025).From 2021-2040, 63 job openings are forecast for retail sales supervisors in the Northwest Territories (Government of Northwest Territories, 2023).Here are some key facts about retail sales supervisors in Northwest Territories: Approximately 50 people worked in this occupation in May 2021. Retail sales supervisors mainly work in the following sectors: Wholesale and Retail Trade (NAICS 41, 44-45): 94%Public Administration and Defence (NAICS 91): 6% 82% of retail sales supervisors work all year, while 18% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 44 weeks for all occupations.The gender distribution of people in this occupation is: Men: 45% compared to 52% for all occupations Women: 55% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 17% compared to 17% for all occupations high school diploma or equivalent: 33% compared to 26% for all occupations apprenticeship or trades certificate or diploma: 17% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: n/a bachelor's degree: 17% compared to 17% for all occupations university certificate, degree or diploma above bachelor level: n/a

Very good

Outlook

NS

Nova Scotia

The employment outlook will be Good for retail sales supervisors (NOC 62010) in Nova Scotia for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.A moderate number of positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.High employee turnover in this occupation could lead to additional employment opportunities.This is a fairly large occupation, similar to retail managers, and many positions are filled internally. Openings often occur as people move from one retailer or industry to another, seeking better wages and benefits. As well, new retailers continually enter the market while others leave. The Halifax area, due to the sheer number of employers, offers a high proportion of opportunities. Technological changes and the growing trend of online shopping could continue to affect job opportunities in retail stores.Here are some key facts about retail sales supervisors in Nova Scotia: Approximately 7,900 people work in this occupation. Retail sales supervisors mainly work in the following sectors: Other retail stores (NAICS 44-45, except 445): 60%Food and beverage stores (NAICS 445): 32% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 77% compared to 82% for all occupationsPart-time workers: 23% compared to 18% for all occupations64% of retail sales supervisors work all year, while 36% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 32% compared to 51% for all occupations Women: 68% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 8% compared to 10% for all occupations high school diploma or equivalent: 52% compared to 27% for all occupations apprenticeship or trades certificate or diploma: 7% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 19% compared to 22% for all occupations bachelor's degree: 11% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

Good

Outlook

NB

New Brunswick

The employment outlook will be Moderate for retail sales supervisors (NOC 62010) in New Brunswick for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.Not many positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.While more education will likely improve someone’s chance of becoming a retail sales supervisor, educational requirements are relatively low compared to other occupations. In fact, many workers start at an entry-level position before eventually becoming supervisors. Attrition and the typical high degree of turnover have both been identified as drivers of demand, with the former expected to become more important as the workforce continues to age. This will create opportunities for back-filling and for outside hiring. Given that retail outlets are more heavily concentrated in larger cities, more opportunities are likely to be available in larger urban areas such as Moncton, Fredericton and Saint John. A rise in online retail may shift the responsibilities of this occupation. Here are some key facts about retail sales supervisors in New Brunswick: Approximately 6,000 people work in this occupation. Retail sales supervisors mainly work in the following sectors: Other retail stores (NAICS 44-45, except 445): 68%Food and beverage stores (NAICS 445): 23% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 85% compared to 84% for all occupationsPart-time workers: 15% compared to 16% for all occupations72% of retail sales supervisors work all year, while 28% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.Less than 5% of retail sales supervisors are self-employed compared to an average of 10% for all occupations.The gender distribution of people in this occupation is: Men: 34% compared to 52% for all occupations Women: 66% compared to 48% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 11% compared to 11% for all occupations high school diploma or equivalent: 55% compared to 30% for all occupations apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 16% compared to 23% for all occupations bachelor's degree: 8% compared to 16% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Moderate

Outlook

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Immigration Pathways

TEER 2 occupations require college education or apprenticeship training and qualify for Express Entry under the Federal Skilled Worker Program.

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Express Entry (FSW)

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Canadian Experience Class

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Provincial Nominee Programs

infoMay require additional criteria

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Top Companies Hiring

Organizations with the most NOC 62010 openings right now.

Reitmans (Ca

Reitmans (Canada) Ltée/Ltd

11 active roles · Burlington, ON · Kitchener, ON

Mystore

Mystore

10 active roles · Truro, NS · New Germany, NS

Bath & Body

Bath & Body Works

8 active roles · Aberdeen, AB · Montreal, QC

Jdsf

Jdsf

8 active roles · Hamilton, ON · Montréal, QC

Myview

Myview

7 active roles · Rosemere, QC · Montmagny, QC

TJX

TJX

7 active roles · Port Alberni, BC · Kamloops, BC

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Core Competencies

Verbal Ability and Speech Clarity

to clearly assign tasks or give directions to employees to avoid confusion or mistakes

Negotiating

to handle customer complaints or requests for refunds to find balanced solutions that keep customers satisfied while protecting the store’s interests

Instructing

to instruct new hires on store policies, procedures, product knowledge and customer service techniques to ensure they perform their duties correctly

Problem Identification

to promptly recognize product shortages, pricing errors or equipment malfunctions to avoid disruptions and sustain productivity

Stress Tolerance and Leadership

to motivate employees, foster a positive work environment and create a welcoming environment for customers

Knowledge in Sale and Marketing

to understand sales techniques, promotional strategies and customer behaviour to guide teams to meet sales targets and optimize product placements

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