Customer service representatives supervisors (except financial services)

Newfoundland and Labrador

The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Newfoundland and Labrador for the 2025-2027 period.The following factors contributed to this outlook:Employment decline will lead to the loss of some positions.A moderate number of positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about customer and information services supervisors in Newfoundland and Labrador: Approximately 100 people worked in this occupation in May 2021. Customer and information services supervisors mainly work in the following sectors: Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 36%Federal government public administration (NAICS 911): 32%Management and administrative services (NAICS 55, 56): 18%Other professional, scientific and technical services (NAICS 5414, 5416-5419): 14% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 88% compared to 83% for all occupationsPart-time workers: 13% compared to 17% for all occupations75% of customer and information services supervisors work all year, while 25% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 40 weeks for all occupations.The gender distribution of people in this occupation is: Men: 31% compared to 51% for all occupations Women: 69% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: n/a high school diploma or equivalent: 38% compared to 27% for all occupations apprenticeship or trades certificate or diploma: n/a college certificate or diploma or university certificate below bachelor's: 38% compared to 23% for all occupations bachelor's degree: n/a university certificate, degree or diploma above bachelor level: n/a

Nova Scotia

The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Nova Scotia for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a few new positions.A moderate number of positions will become available due to retirements.There are a small number of unemployed workers with recent experience in this occupation.Here are some key facts about customer and information services supervisors in Nova Scotia: Approximately 1,000 people work in this occupation. Customer and information services supervisors mainly work in the following sectors: Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 44%Business support services (NAICS 5614): 32%Other retail stores (NAICS 44-45, except 445): 6% The distribution of full-time and part-time workers in this occupation is:Full-time workers: 95% compared to 82% for all occupationsPart-time workers: 5% compared to 18% for all occupations83% of customer and information services supervisors work all year, while 17% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 31% compared to 51% for all occupations Women: 69% compared to 49% for all occupations The educational attainment of workers in this occupation is: no high school diploma: 6% compared to 10% for all occupations high school diploma or equivalent: 36% compared to 27% for all occupations apprenticeship or trades certificate or diploma: less than 5% compared to 12% for all occupations college certificate or diploma or university certificate below bachelor's: 32% compared to 22% for all occupations bachelor's degree: 21% compared to 20% for all occupations university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

Alberta

The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Alberta for the 2025-2027 period.The following factors contributed to this outlook:Employment growth will lead to a moderate number of new positions.A moderate number of positions will become available due to retirements.There are a moderate number of unemployed workers with recent experience in this occupation.High employee turnover in this occupation could lead to additional employment opportunities.Here are some key facts about customer and information services supervisors in Alberta: Approximately 1,900 people work in this occupation. Customer and information services supervisors mainly work in the following sectors: Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 21%Wholesale trade (NAICS 41): 9%Other retail stores (NAICS 44-45, except 445): 9%Federal government public administration (NAICS 911): 8%Air transportation (NAICS 481): 5% 75% of customer and information services supervisors work all year, while 25% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.The gender distribution of people in this occupation is: Men: 31% compared to 53% for all occupations Women: 69% compared to 47% for all occupations The educational attainment of workers in this occupation is: no high school diploma: less than 5% compared to 10% for all occupations high school diploma or equivalent: 32% compared to 28% for all occupations apprenticeship or trades certificate or diploma: 13% compared to 13% for all occupations college certificate or diploma or university certificate below bachelor's: 25% compared to 19% for all occupations bachelor's degree: 21% compared to 21% for all occupations university certificate, degree or diploma above bachelor level: 5% compared to 9% for all occupations